Shipping policy

Shipping Policy

We’re so excited for you to receive your KISTU order. Below is everything you need to know about how we process and ship your products.

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

During busy periods such as launches or promotions, processing times may be slightly longer.

Shipping rates are calculated at checkout based on your location.

Australia

Please note delivery times are estimates and may vary depending on Australia Post or courier delays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Please ensure your shipping address is correct at checkout. KISTU is not responsible for orders shipped to incorrectly entered addresses.

If your order arrives damaged, please contact us within 48 hours of receiving your package with photos of the damaged item so we can assist you.

International shipping rates and delivery times will be calculated at checkout and vary depending on the destination.

Please note customers are responsible for any customs duties, taxes, or import fees required by their country.